FAQ

  • Does Owlet guarantee the safety of my baby?
  • No. The Owlet Baby Monitor is meant to help you and your paediatrician be aware of possible indicators of danger, but your baby's safety is your responsibility. Check out our full disclaimer here.
  • Which age group is Owlet for?
  • Owlet will fit your child up to one year and fits most children up to eighteen months old. The Owlet is designed for babies up to 25 lbs.
  • What comes in the box?
  • You will receive the base station, sock electronics, three sock sizes to fit your child as they grow, a paper manual, charging cords and power converter.
  • Can the Owlet fit under footie pajamas?
  • Yes! The Owlet Smart Sock is low profile and will even fit under a regular sock. Just make sure the Smart Sock is directly next to the skin.
  • Is it washable?
  • Yes, the fabric sock can be washed. Just make sure to remove the Sock Electronics prior to washing. We recommend hand washing the fabric sock with gentle detergent.
  • Are there different sizes?
  • Yes the Smart Sock 2 comes with 3 fabric socks (size 1-3) with a universal fit that fits up to 18 months or 25 pounds.
  • Is there a warranty?
  • Yes, if the monitor ceases to work within 1 year regular use of the product you can send it in for a new one. We are not responsible for household damage done to the product.
  • Do you have a satisfaction guarantee?
  • We offer a 45 day satisfaction, return for any reason, make you happy guarantee. Just email us and we will give you a full refund no questions asked.
  • Is it a considered a medical device?
  • No, Owlet is not a medical device. Owlet is only intended to be a health and wellness device and does not claim to prevent, diagnose or treat any medical condition.
  • Will this have any negative long term effects?
  • Pulse oximetry has been used in US hospitals since 1987 and no long term effects have been found. Pulse oximetry traditionally does not burn or harm patients and we have taken further steps to minimize any risk. If used as advised, it should not cause any harm to your baby.
  • How long do the batteries last?
  • You never need to change the battery. The sock is powered by a coin cell rechargeable battery (like what you’ll find in your wristwatch). However, your sock will need to be charged daily.
  • Can my spouse and I both monitor our child via our smartphones?
  • Both parents may access their child's information and health statistics on the app over their respective smartphones allowing both to monitor their child.
  • What if my phone doesn't have service or is on silent, or my home wifi goes out? Does the Owlet itself make a noise?
  • Yes! The Base Station is your primary notification system for the Owlet. While you won’t be able to see live readings, the Base Station is designed to notify you if your baby's heart rate or oxygen levels fall out of range.
  • Does Owlet have a sound or video monitor?
  • In this version, no. However, we will explore adding features to our future products.
  • Will Owlet ship internationally?
  • Yes, We ship to U.S., Canadian and Australian addresses right now. If you are outside these countries, you can use a forwarding service like www.myus.com.
  • What if the baby monitor falls off?
  • You will be notified if the monitor is not getting valid readings and if the sock has fallen off.
  • Does Owlet work with twins/multiples?
  • Owlet was not designed for twins. We do plan on developing a more twin friendly version. Right now the app only works with one iOS device at a time. You can use two Owlet monitors in your home, you just need two base stations, two socks, and two iOS devices (or you can logout and back in from the same iOS device).
  • Can I monitor multiple children?
  • Yes, parents with multiple children may monitor them all via one app.
  • What is Owlet's Disclaimer?
  • Here is our full disclaimer. 

    1) Do not use Owlet as a diagnostic tool.
    2) Do not use Owlet if your doctor recommends the use of a hospital pulse oximeter.
    3) Do not use Owlet if your doctor recommends the use of a hospital apnea monitor.
    4) Do not use Owlet as an excuse for unsafe sleep habits.

    We wanted to make sure the above points were clear, but here is our full disclaimer.

    Disclaimer: Owlet is intended to provide peace of mind.  It is not intended to diagnose, treat, mitigate, cure, or prevent any disease or condition. This is not a medical device and is not intended for use as a medical device or to replace a medical device. The Owlet Baby Monitor is only intended to assist you in tracking your baby’s wellbeing and is not intended to replace you as a caregiver. You are ultimately responsible for your baby. This device is not intended to cure, treat, or prevent any disease or health condition, including, but not limited to, Sudden Infant Death Syndrome (SIDS).

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  • Does it come in different colors?
  • Yes you can buy pink or blue colored fabric socks on our website.
  • How does Owlet Smart Sock work?
  • The Sock Electronics use pulse oximetry to gather your baby's heart rate and oxygen levels. The electronics send your baby's heart rate and oxygen levels to the Base Station. The Base Station then sends your baby's heart rate and oxygen levels to your smartphone. See it in action here.
  • What is pulse oximetry?
  • You might have experienced this technology at the doctor's office. Pulse oximetry is in the little red clip they put on your finger when you go to the hospital. A small light shines through your skin and the amount of blood flow and oxygen levels are estimated based on how much light is transmitted to a sensor.
  • Which frequency does Owlet use?
  • Bluetooth 4.0 Low Energy (2.4 GHz). The Owlet Monitor will not receive interference from home alarms, cellphones or other electronics.
  • How long will the pulse oximeter last?
  • The pulse oximeter is guaranteed under warranty for one (1) year.
  • What type of waves and frequency?
  • 915Hz or 2.4 GHz. The Owlet Baby Monitor will not receive interference from home alarms, cellphones or other electronics.
  • Will the radio waves generated from the device harm my baby?
  • No, the monitor is not always on and it is using Bluetooth Low Energy (BLE) to communicate periodically to your phone. The radio waves generated from the device are more than twenty times below that of the cellphones that are carried in our pockets all day.
  • How is this technology different from other monitors on the market?
  • All other monitors require you to be constantly watching your baby to notice if something goes wrong. Owlet is the only monitor that uses clinically-proven technology, designed to notify you if your baby's heart rate or oxygen levels fall out of range.
  • What iOS devices are compatible with the Owlet companion app?
  • The Owlet companion app is compatible with these devices running iOS 8 or higher: iPad 2nd generation or newer, iPad mini, iPod 5th generation or newer, and iPhone 4s or newer.
  • What Android devices are compatible with the Owlet companion app?
  • The Owlet companion app is compatible with devices running Android 4.4 (KITKAT) or higher. Learn more details here.
  • What if I don't have a smartphone?
  • You can use any other Apple device as well! That means you can use an iPhone, iPad, or iPod as long as that device's software is using iOS 8 or higher.
  • What is Connected Care?
  • Connected Care is a new companion app from Owlet that works by visualizing the historical data collected from your Smart Sock. Parents can view this data via the Connected Care app in a 24 hour and one month window. The app also allows parents to access their baby’s sleep trends and analytics - a powerful tool to help parents create bedtime routines and develop healthy sleep habits. Visit owletcare.com.au/connected-care for more information.
  • How much does Connected Care cost?
  • Every Owlet user will receive a free, two-week trial, and from there, it's $9.00/month or $69.99 with an annual subscription. You can sign up for the free trial by logging into the Connected Care app.
  • Does Connected Care work with twins or multiples?
  • Connected Care does not currently support multiple child profiles, but we will be adding this in the future. To use with twins, you will need to set up an account for each baby.
  • Does Connected Care require a Wi-Fi connection?
  • It will work with either Wifi or cellular data. However, in order for Connected Care to receive your child's data from the Base Station, your Base Station must be connected to the Internet.
  • How do I get the Connected Care app?
  • Download the app from the iTunes Store and login using your Smart Sock credentials. Every user gets a free 14-day trial. You can purchase a monthly or annual subscription within the app, too.